New
Introducing AI-powered insights
Turn guest feedback into clear actions your team will actually use.
Smarter surveys that adapt to each guest. Weekly summaries that tell your managers exactly what needs attention. No spreadsheets, no dashboards, no guesswork.
Rated 5 stars by 100+ VENUEs
How it works
A smarter way to collect feedback, and actually use it.
We build your survey for you.
We build your survey for you.
We build your survey for you.
Guests answer fewer, smarter questions.
Guests answer fewer, smarter questions.
Guests answer fewer, smarter questions.
You get clear, plain-English actions.
You get clear, plain-English actions.
You get clear, plain-English actions.
You’re already juggling staffing, service, costs, and customer expectations. The last thing you should be doing is building surveys or decoding spreadsheets.
You don’t have time for that, and you shouldn’t need to. With Plain Insight, you get the answers without the admin.
We handle the surveys, the analysis, and the insight - so your managers immediately know what needs attention and what’s working well.
You’re already juggling staffing, service, costs, and customer expectations. The last thing you should be doing is building surveys or decoding spreadsheets.
You don’t have time for that, and you shouldn’t need to. With Active Insight, you get the answers without the admin.
We handle the surveys, the analysis, and the insight - so your managers immediately know what needs attention and what’s working well.
You’re already juggling staffing, service, costs, and customer expectations. The last thing you should be doing is building surveys or decoding spreadsheets.
You don’t have time for that, and you shouldn’t need to. With Plain Insight, you get the answers without the admin.
We handle the surveys, the analysis, and the insight - so your managers immediately know what needs attention and what’s working well.
Trusted by leading venues
Goodwell
🇦🇺
Sydney, Australia
Fine-Dining Restaurant
Luminescence
🇨🇦
Banff, Canada
Rooftop Restaurant
Peregrin Escapes
🇺🇸
California, USA
Family retreat
Wildcrafted
🇦🇺
Sydney, Australia
PUB/BAR
Ollio
🇺🇸
New York, USA
Micro Brewery
Goodwell
🇦🇺
Sydney, Australia
Fine-Dining Restaurant
Luminescence
🇨🇦
Banff, Canada
Rooftop Restaurant
Peregrin Escapes
🇺🇸
California, USA
Family retreat
Wildcrafted
🇦🇺
Sydney, Australia
PUB/BAR
Ollio
🇺🇸
New York, USA
Micro Brewery
Goodwell
🇦🇺
Sydney, Australia
Fine-Dining Restaurant
Luminescence
🇨🇦
Banff, Canada
Rooftop Restaurant
Peregrin Escapes
🇺🇸
California, USA
Family retreat
Wildcrafted
🇦🇺
Sydney, Australia
PUB/BAR
Ollio
🇺🇸
New York, USA
Micro Brewery
Goodwell
🇦🇺
Sydney, Australia
Fine-Dining Restaurant
Luminescence
🇨🇦
Banff, Canada
Rooftop Restaurant
Peregrin Escapes
🇺🇸
California, USA
Family retreat
Wildcrafted
🇦🇺
Sydney, Australia
PUB/BAR
Ollio
🇺🇸
New York, USA
Micro Brewery
Goodwell
🇦🇺
Sydney, Australia
Fine-Dining Restaurant
Luminescence
🇨🇦
Banff, Canada
Rooftop Restaurant
Peregrin Escapes
🇺🇸
California, USA
Family retreat
Wildcrafted
🇦🇺
Sydney, Australia
PUB/BAR
Ollio
🇺🇸
New York, USA
Micro Brewery
Goodwell
🇦🇺
Sydney, Australia
Fine-Dining Restaurant
Luminescence
🇨🇦
Banff, Canada
Rooftop Restaurant
Peregrin Escapes
🇺🇸
California, USA
Family retreat
Wildcrafted
🇦🇺
Sydney, Australia
PUB/BAR
Ollio
🇺🇸
New York, USA
Micro Brewery
Goodwell
🇦🇺
Sydney, Australia
Fine-Dining Restaurant
Luminescence
🇨🇦
Banff, Canada
Rooftop Restaurant
Peregrin Escapes
🇺🇸
California, USA
Family retreat
Wildcrafted
🇦🇺
Sydney, Australia
PUB/BAR
Ollio
🇺🇸
New York, USA
Micro Brewery
Goodwell
🇦🇺
Sydney, Australia
Fine-Dining Restaurant
Luminescence
🇨🇦
Banff, Canada
Rooftop Restaurant
Peregrin Escapes
🇺🇸
California, USA
Family retreat
Wildcrafted
🇦🇺
Sydney, Australia
PUB/BAR
Ollio
🇺🇸
New York, USA
Micro Brewery
Goodwell
🇦🇺
Sydney, Australia
Fine-Dining Restaurant
Luminescence
🇨🇦
Banff, Canada
Rooftop Restaurant
Peregrin Escapes
🇺🇸
California, USA
Family retreat
Wildcrafted
🇦🇺
Sydney, Australia
PUB/BAR
Ollio
🇺🇸
New York, USA
Micro Brewery
Goodwell
🇦🇺
Sydney, Australia
Fine-Dining Restaurant
Luminescence
🇨🇦
Banff, Canada
Rooftop Restaurant
Peregrin Escapes
🇺🇸
California, USA
Family retreat
Wildcrafted
🇦🇺
Sydney, Australia
PUB/BAR
Ollio
🇺🇸
New York, USA
Micro Brewery
Goodwell
🇦🇺
Sydney, Australia
Fine-Dining Restaurant
Luminescence
🇨🇦
Banff, Canada
Rooftop Restaurant
Peregrin Escapes
🇺🇸
California, USA
Family retreat
Wildcrafted
🇦🇺
Sydney, Australia
PUB/BAR
Ollio
🇺🇸
New York, USA
Micro Brewery
Goodwell
🇦🇺
Sydney, Australia
Fine-Dining Restaurant
Luminescence
🇨🇦
Banff, Canada
Rooftop Restaurant
Peregrin Escapes
🇺🇸
California, USA
Family retreat
Wildcrafted
🇦🇺
Sydney, Australia
PUB/BAR
Ollio
🇺🇸
New York, USA
Micro Brewery
What you get with Plain Insight
Not just data. Clear answers every week.
Not just data. Clear answers every week.
Data you can actually trust.
Our system automatically checks whether comments and scores align - catching mistakes and contradictions before they skew your results.
Data you can actually trust.
Our system automatically checks whether comments and scores align - catching mistakes and contradictions before they skew your results.
Data you can actually trust.
Our system automatically checks whether comments and scores align - catching mistakes and contradictions before they skew your results.
Instant Alerts & Quick Wins
Broken lights
Slow service
Cleanliness
Staff
Customer service
Good fit
Good fit
Instant Alerts & Quick Wins
Broken lights
Slow service
Cleanliness
Staff
Customer service
Good fit
Good fit
Instant Alerts & Quick Wins
Broken lights
Slow service
Cleanliness
Staff
Customer service
Good fit
Good fit
Probing where it matters most.
If someone mentions an issue, Plain Insight asks just one extra follow-up - giving you the “what” and “why” behind every score.
Probing where it matters most.
If someone mentions an issue, Plain Insight asks just one extra follow-up - giving you the “what” and “why” behind every score.
Probing where it matters most.
If someone mentions an issue, Plain Insight asks just one extra follow-up - giving you the “what” and “why” behind every score.
We’re rated Top #1 Worldwide Provider
Top #1 Worldwide Provider
Why customers choose us
Here’s what people are saying about our Plain Inisight.
Jan, 2026
"First Monday report came through and my manager actually read it. That's never happened before. Usually these things just sit in someone's inbox."
Operations Manager
Pub group
Jan, 2026
"First Monday report came through and my manager actually read it. That's never happened before. Usually these things just sit in someone's inbox."
Operations Manager
Pub group
Jan, 2026
"First Monday report came through and my manager actually read it. That's never happened before. Usually these things just sit in someone's inbox."
Operations Manager
Pub group
Aug, 2025
"Had a guest mention a wobbly table in their feedback. Thought that was oddly specific until I realised the survey had actually asked them about it. Turns out three others mentioned it too. Fixed it that afternoon."
General Manager
The Coach & Horses
Aug, 2025
"Had a guest mention a wobbly table in their feedback. Thought that was oddly specific until I realised the survey had actually asked them about it. Turns out three others mentioned it too. Fixed it that afternoon."
General Manager
The Coach & Horses
Aug, 2025
"Had a guest mention a wobbly table in their feedback. Thought that was oddly specific until I realised the survey had actually asked them about it. Turns out three others mentioned it too. Fixed it that afternoon."
General Manager
The Coach & Horses
Jul, 2025
"I used to spend Friday mornings pulling data into spreadsheets. Now I just check my phone on the way in. It's not glamorous but I've got my Fridays back."
Area Manager
Boutique hotel chain
Jul, 2025
"I used to spend Friday mornings pulling data into spreadsheets. Now I just check my phone on the way in. It's not glamorous but I've got my Fridays back."
Area Manager
Boutique hotel chain
Jul, 2025
"I used to spend Friday mornings pulling data into spreadsheets. Now I just check my phone on the way in. It's not glamorous but I've got my Fridays back."
Area Manager
Boutique hotel chain
Feb, 2024
"Soap in the loos. That was our first alert. Bit embarrassing honestly, but better we heard it from this than on TripAdvisor."
Owner
Independent brasserie
Feb, 2024
"Soap in the loos. That was our first alert. Bit embarrassing honestly, but better we heard it from this than on TripAdvisor."
Owner
Independent brasserie
Feb, 2024
"Soap in the loos. That was our first alert. Bit embarrassing honestly, but better we heard it from this than on TripAdvisor."
Owner
Independent brasserie
Apr, 2024
"We've tried three different survey platforms. This is the first one where the team actually does something with the results instead of just nodding at the numbers."
Head of Guest Experience
Catering company
Apr, 2024
"We've tried three different survey platforms. This is the first one where the team actually does something with the results instead of just nodding at the numbers."
Head of Guest Experience
Catering company
Apr, 2024
"We've tried three different survey platforms. This is the first one where the team actually does something with the results instead of just nodding at the numbers."
Head of Guest Experience
Catering company
Pricing and plans
Straightforward pricing. Only pay per location.
Monthly
Annually
Essentials
£
50
/ month per location
For single sites or small groups
AI Powered Online Survey Tool
Unlimited Responses
Insights pushed to inbox
24/7 Support
Multi-site
£
65
/ month per location
For operators with 10+ locations
Everything in Essentials
Reporting dashboard
Export and download data options
Recommended
Enterprise
Flexible
For chains with custom needs
Everything in Multi-site
Custom survey themes
Survey prize draws
CRM integrations
Data API Access
Dedicated account manager
Quarterly management report
Pricing and plans
Straightforward pricing. Only pay per location.
Monthly
Annually
Essentials
£
50
/ month per location
For single sites or small groups
AI Powered Online Survey Tool
Unlimited Responses
Insights pushed to inbox
24/7 Support
Multi-site
£
65
/ month per location
For operators with 10+ locations
Everything in Essentials
Reporting dashboard
Export and download data options
Recommended
Enterprise
Flexible
For chains with custom needs
Everything in Multi-site
Custom survey themes
Survey prize draws
CRM integrations
Data API Access
Dedicated account manager
Quarterly management report
Pricing and plans
Straightforward pricing. Only pay per location.
Monthly
Annually
Essentials
£
50
/ month per location
For single sites or small groups
AI Powered Online Survey Tool
Unlimited Responses
Insights pushed to inbox
24/7 Support
Multi-site
£
65
/ month per location
For operators with 10+ locations
Everything in Essentials
Reporting dashboard
Export and download data options
Recommended
Enterprise
Flexible
For chains with custom needs
Everything in Multi-site
Custom survey themes
Survey prize draws
CRM integrations
Data API Access
Dedicated account manager
Quarterly management report
See what your guests are really thinking
Book a 15-minute demo and we'll show you how it works for your venue.
Frequently asked questions
How is this different from SurveyMonkey or Typeform?
Those tools let you build surveys. We build them for you. More importantly, we don't just collect responses and leave you with a spreadsheet. We read every comment, spot the patterns, and tell you what actually needs fixing. You get a weekly summary in plain English, not a dashboard you'll never log into.
We already have a feedback system. Why switch?
Do guests know it's an AI survey?
What if we've been tracking scores for years? Will we lose that historical comparison?
How long does setup take?
What's the minimum number of sites?
How is this different from SurveyMonkey or Typeform?
Those tools let you build surveys. We build them for you. More importantly, we don't just collect responses and leave you with a spreadsheet. We read every comment, spot the patterns, and tell you what actually needs fixing. You get a weekly summary in plain English, not a dashboard you'll never log into.
We already have a feedback system. Why switch?
Do guests know it's an AI survey?
What if we've been tracking scores for years? Will we lose that historical comparison?
How long does setup take?
What's the minimum number of sites?
How is this different from SurveyMonkey or Typeform?
Those tools let you build surveys. We build them for you. More importantly, we don't just collect responses and leave you with a spreadsheet. We read every comment, spot the patterns, and tell you what actually needs fixing. You get a weekly summary in plain English, not a dashboard you'll never log into.
We already have a feedback system. Why switch?
Do guests know it's an AI survey?
What if we've been tracking scores for years? Will we lose that historical comparison?
How long does setup take?
What's the minimum number of sites?
Book a live demo
We are committed to delivering the best service, feel free to reach out to us for info and enquiries.